privacy policy

Introduction

At RaiseGrid ("we," "us," "our"), protecting your privacy is our top priority. We understand that when you choose to use our services, you trust us with your information. This Privacy Policy is designed to transparently outline how we collect, use, store, protect, and share your personal information, as well as how you can control your personal

This policy applies to all users and visitors of the RaiseGrid website, applications, products, and services (collectively referred to as the "Services"). Your use of our Services indicates your agreement to the information processing practices described in this policy.

Types of Information Collected

1. Personally Identifiable Information
We may need to collect information that directly or indirectly identifies you. This may include, but is not limited to: Basic identity information: such as your name, email address, mailing address, and phone number. Financial information: such as credit card details, bank account information used for processing payments or providing refunds. Verification data: to verify your identity and provide secure services, we may need to collect your government-issued identification, driver's license, or passport information.

2. Automatically Collected Information
Whenever you use our Services, we automatically collect certain types of information, including:
Log and device information: we collect detailed information about your use of the Services, including access dates and times, device type, operating system, browser type, and IP address. Location information: depending on your device settings, we may collect precise or approximate location data to provide location-based services.

3. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect and store information to optimize and personalize your experience and analyze the usage of the services.

4. Information from Third-Party Sources
We may obtain supplemental information about you from advertising partners, market research companies, and public databases to enrich our data and help us provide better services and personalized experiences.

Use of Information
We use the collected information to:

Provide and maintain services: use your information to provide the services you request, including processing transactions and sending related notifications.

Improve services: we analyze information to improve and enhance existing services and develop new features.
Personalize experience: customize content and advertisements based on your preferences and past activities.
Security and legal compliance: use information to protect security, prevent fraud, and ensure compliance with legal requirements.
Data Sharing

We exercise caution regarding who can access and process your personal information. We do not sell your personal information to third parties. Information sharing is limited to the following circumstances:

Service providers: shared with third parties that assist us in providing services, such as payment processing and data analytics. These service providers are bound by data processing agreements that specify their obligations regarding data use and protection.

Legal requirements and compliance: when necessary, we may need to disclose your information in response to legal requirements, court orders, or requests from public and government agencies.

Business transfers: in the event of a merger, asset sale, or restructuring, your information may be transferred as part of the transferred assets.
User Rights

As a user, you have the following rights to ensure you maintain control over your personal information:
Access rights: you have the right to access the personal information we hold about you and request a copy of your personal information.

Correction rights: if you find that the information we hold about you is inaccurate or incomplete, you have the right to request us to correct or update this information. Deletion rights: in certain circumstances, you have the right to request us to delete your personal information, especially when the information is no longer needed to provide the service.

Processing restriction rights: you have the right to restrict the processing of your personal information under specific conditions, such as when you contest the accuracy of the information.

Objection rights: you have the right to object to us processing your personal information, particularly for direct marketing purposes.
Data portability rights: you have the right to receive a copy of certain personal information to transfer it to another organization. This right applies only to information you provide to us and is processed based on your consent or contract fulfillment.
Information Security

We are committed to protecting your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. To do so, we take the following measures:

Encryption technology: sensitive information such as financial data is encrypted.

Access controls: limiting the number of employees who have access to your personal information and ensuring they understand and comply with our privacy obligations. Security protocols: implementing and maintaining security standards and protocols to prevent unauthorized access and transmission of data.

While we take the above measures, please note that internet transmission can never be guaranteed to be 100% secure. We encourage you to take appropriate precautions when using our services.

International Data Transfers

We are a globally operating company, and your information may be transferred to and processed in different jurisdictions worldwide, where data protection laws may differ from those in your country. We take measures to ensure that transferred information receives adequate protection and complies with the standards of this Privacy Policy. This may include using EU Commission-approved standard contractual clauses or relying on other applicable cross-border transfer mechanisms.

Protection of Children
Our services are not intended for children under the age of 13. If we become aware that we have inadvertently collected personal information from children under 13, we will take steps to promptly delete this information. If you believe we may have such information, please contact us immediately.

Third-Party Links
Our services may contain links to third-party websites, products, and services. The privacy practices of these third parties are independent of us, and this Privacy Policy does not apply to their services. We recommend that you read their privacy policies before providing any personal information.

Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. We will notify you of these changes by posting the updated policy on this page and updating the "Last Updated" date. In cases of significant changes, we may use more direct methods to notify you, such as sending emails. We encourage you to review this policy regularly to understand how we protect your information.

Data Retention Policy
At RaiseGrid, we retain your personal information only for the necessary period to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the purposes for which we process it. When we no longer need your personal information, we will securely delete or anonymize your information to ensure you cannot be identified.

For example, we retain account information until a certain additional period after your account is closed to comply with legal requirements, resolve disputes, and enforce our agreements. Details of specific retention periods will be determined based on the circumstances and applicable specific service terms.

Social Media and Community Platforms
Our services may include social media features and community platforms that allow users to post content and interact with other users. Please note that any information publicly posted on these platforms may be widely disseminated. We cannot control how other users or third parties use this information. We encourage users to exercise caution when sharing information and carefully consider posting personal information in public forums.

Handling of Sensitive Information
We understand the sensitivity of certain information, such as health, race, religious beliefs, or sexual orientation. We advise against sharing such sensitive personal information through RaiseGrid's services. If it is necessary to collect such information for specific services, we will do so through appropriate notices and explicit consent mechanisms.

Your Privacy Preferences and Settings
RaiseGrid provides various tools and settings options to allow you to control your privacy preferences and how your
information is collected, used, and shared. You can manage your privacy preferences by accessing your account settings, including managing preferences for marketing communications and controlling cookie settings. We commit to respecting your choices and processing your information according to your preferences.
Dispute Resolution and Contact Information for Regulatory Authorities
We are committed to resolving any privacy issues and disputes that may arise promptly. If you have any questions or concerns about our privacy practices, we encourage you to contact us first using the contact information provided above so we can address your concerns as soon as possible.

If you are dissatisfied with how we handle your complaint, you may have the right to lodge a complaint with the data protection regulatory authority in your jurisdiction. Contact information can be found on the official websites of the respective regulatory authorities.

Additional Rights for International Users
For users in the European Union, the United Kingdom, Canada, and other regions, you may have additional rights under your local data protection laws, such as GDPR or PIPEDA. These rights may include broader access, correction, deletion, processing restriction, data portability, and objection rights. We commit to fully comply with the data protection laws applicable in these regions and provide avenues for users in these regions to exercise their rights.

Specific Privacy Details for Certain Services
For certain specific services we provide, additional privacy protection measures and information processing principles may be required. For example:

1. Mobile Applications
Our mobile applications may request access to your location, camera, photo library, and notifications. These permissions are used to provide related services, such as location services, uploading photos, and sending important notifications. You can manage these permissions at any time in your device settings.


2. Analytics Services
We use third-party analytics services to help us understand how you use our services. These tools may collect information related to your device, such as your device model, operating system, unique device identifiers, and information about how you use our services, including frequency and duration.

3. Advertising and Marketing
We partner with advertising partners to provide customized ads based on your interests and behavior. This may involve tracking your online activities, including browsing history on our and other websites. You have the right to opt out of such processing and can enforce your choices through your browser's privacy settings or by directly contacting us.

Third-Party Processing
We collaborate with trusted third parties to provide certain services and features. All third-party processors are bound by contractual obligations requiring them to process your personal information in accordance with our instructions and this Privacy Policy, as well as applicable data protection laws. We ensure that all third parties provide adequate data protection and security safeguards.

Automated Decision-Making and Analysis
In some cases, we may use automated processing and decision-making, including algorithms and data analytics, to improve your service experience, personalize recommendations, or conduct risk assessments. We are committed to ensuring transparency in these processes and providing you with opportunities for intervention and review of any automated decisions.

Your Communication Preferences
We offer various ways for you to control your preferences for receiving marketing communications and other notifications. You can adjust your preferences through your account settings, directly unsubscribe links in our marketing emails, or by contacting our customer service.

Applicable Laws and Jurisdiction
The interpretation and enforcement of this Privacy Policy are subject to the laws of our company's place of registration. Any disputes arising from or related to this policy shall be resolved through friendly negotiation. If negotiation fails to resolve the dispute, the dispute shall be submitted to the courts of our company's place of registration or relevant dispute resolution institutions.